Your customers get answers at midnight. You get your evenings back.
Pip handles the questions you answer fifty times a week — hours, pricing, "do you service my area?", "when's my appointment?" — by chat and email. The tricky ones come straight to you.
Welcome to Pip AI Customer Support
How can we help you today?
Hi! Do you do emergency plumbing in North Hills?
Yes! We have a crew nearby. Would you like to see our emergency rates?
Hardworking Support, No Lunch Breaks
Pip isn't just a chatbot. It's a trained member of your crew who knows your business inside and out.
24/7 Chat Widget
A friendly face on your website that greets every visitor, captures their info, and solves their problems while you sleep.
Hi! Do you do emergency plumbing in North Hills?
Yes! We have a crew nearby. Would you like to see our emergency rates?
Trained on Your FAQs
We feed Pip your pricing sheets, service area maps, and common questions. It learns your business specifically.
Email Triage
Pip reads your support inbox and drafts responses for your approval or handles routine scheduling automatically.
Lead Capture
Turns "just browsing" into scheduled appointments by collecting phone numbers and job details immediately.
Multi-language
Fluent in Spanish, French, and 20+ other languages to ensure you never miss a job due to a language barrier.
Pip doesn't make things up.
Unlike generic AI chatbots that hallucinate when they're confused, Pip has a strict "No Guessing" rule. If it doesn't know the answer with 95% certainty, it does one of two things:
Instant Escalation
It tells the customer "Let me grab a human expert for that" and pings your phone.
Ticket Creation
It creates a detailed log of the conversation so you can jump in with all the context you need.
Pip Intelligence Node
Status: Reliability First
INPUT: "Can you install a Tesla wall charger by Friday?"
CHECK: Is this in FAQ? [NO]
ACTION: ESCALATE TO HUMAN
OUTPUT: "That's a specific technical request! Let me put you in touch with our lead electrician, Mike, who can confirm the schedule for you."
Tough Questions for a Tough Bot
No. Pip only answers from information you've approved. If it isn't at least 95% sure of an answer, it says so and escalates to you instead of guessing — that's the No-Guess Policy.